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Trust & transparency

Policies & disclosures

How AstraQuant works, how information is handled, and the risks involved.

Subscription & Refund Policy

Last updated: September 27, 2026

Draft commercial policy. No subscriptions are offered until checkout is activated and operator details are complete.

Prices and renewal

Proposed monthly prices are Research $19 and Research Plus $39, in US dollars. The checkout page is the final price disclosure, including any applicable tax. Subscriptions automatically renew each month until canceled. No free trial converts automatically into a paid plan in this implementation.

Allowances

Research includes 30 chart requests; Research Plus includes 100 chart requests and 10 time-sensitivity requests per UTC calendar month. Personal charts share the chart allowance. Cached stock results do not consume a chart request. Attempts that reach a provider count even if the provider fails. Unused requests do not roll over; the calendar-month allowance is distinct from the subscription billing date.

Cancellation and account access

Use Plans → Manage or cancel subscription to open the secure billing portal. Cancel before renewal to prevent the next charge. The intended portal configuration retains access until the end of the paid period. Payment failures or expired subscriptions remove paid research access; they do not automatically delete portfolio records.

Refund requests

Submit a billing/refund request through Help & requests, including the charge date and reason but no full card number. Refunds are reviewed individually, including duplicate charges, unauthorized charges and service failures. There is no guaranteed investment outcome. Nothing here limits mandatory consumer rights. Refunds are handled by the operator through Stripe; no automatic refund promise is made.

Changes and disputes

Price increases apply only after advance notice and any consent required by law. Contact support to resolve billing errors. Final legal entity, support contact, tax handling, portal settings and consumer-law review are required before activation.

Help & requests →